Privacy Policy

Effective Date: August 25, 2025
Business: Two Bays Laundry
Location: Kilparra Estate, 24/1150 Nepean Hwy, Mornington VIC 3931
ABN: 65 683 896 504
Website: https://twobayslaundry.com.au

1. Who We Are

This Privacy Policy applies to Two Bays Laundry, a business based in Victoria, Australia. It outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (https://twobayslaundry.com.au) or interacting with our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following information:

• Your name, phone number, email address, and residential or business address
• Booking and service details
• Enquiry messages or job notes
• Uploaded images or documents
• Technical data such as IP address, browser type, device type, and browsing behaviour via analytics tools

3. How We Collect Information

We collect personal information through:

• Web forms (via Gravity Forms and Elementor)
• Phone or email communication
• Image or document uploads
• Blog comments
• Booking platforms such as CleanCloud and Calendly

4. Blog Comments and Gravatar

When you leave a comment on our blog, we collect your name, email address, and optionally your website. A hashed version of your email may be shared with Gravatar to display your profile image. You can view their privacy policy here.

5. Image Uploads

If you upload images to the website, please remove embedded metadata (such as EXIF GPS), as other users may be able to extract location information from those files.

6. Embedded Content and Bookings

Our website may include embedded content (e.g. YouTube videos, Instagram posts, or CleanCloud and Calendly booking widgets). These behave just as if you visited the original website and may collect data, use cookies, and track your interactions.

Calendly and CleanCloud, our booking providers, may collect and process your information as part of the scheduling process. We encourage you to review their privacy policies for more information:

• CleanCloud Privacy Policy
• Calendly Privacy Policy

7. Use of Personal Information

We use your personal information to:

• Manage bookings and enquiries
• Schedule pickup and delivery services
• Respond to comments or questions
• Send marketing communications (if you’ve opted in)
• Analyse site traffic and performance
• Improve service quality and customer experience

You may unsubscribe from marketing emails at any time via the link in any email.

8. Third‑Party Disclosure

We may share your information with:

• Service platforms like CleanCloud and Calendly for booking and customer management
• Our email marketing platform (e.g. Mailchimp)
• Hosting and analytics providers (e.g. Google Analytics, Facebook Pixel)
• Other suppliers who help us operate our business

These providers may store data overseas (including the UK and US). We take reasonable steps to ensure your data is handled securely and in line with privacy standards.

9. Overseas Data Storage

Some of your data may be stored on servers outside Australia. This includes data managed by CleanCloud, Calendly, and other service providers. We aim to work only with third parties that demonstrate strong privacy and data protection measures.

10. Cookies and Tracking

We use cookies to:

• Improve site functionality and performance
• Analyse website usage
• Support embedded services (e.g. Calendly)

You can control cookies through your browser settings. Disabling cookies may affect how parts of our site function.

11. Security of Personal Information

We take reasonable precautions to safeguard your personal information. This includes secure platforms, plugin updates, and access restrictions. However, no online transmission is 100% secure, and you share data at your own risk.

12. Access and Correction

You may request to:

• Access the personal data we hold about you
• Correct any inaccuracies
• Request deletion of your data from our systems

Contact us at the details below to submit a request.

13. Complaints

If you have concerns about how we’ve handled your personal information, please contact us. We’ll investigate and respond as quickly as possible.
If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

14. Policy Updates

We may update this policy occasionally to reflect changes to our services, technologies, or legal obligations. The most current version will always be available on our website.

15. Contact Us

Two Bays Laundry
Website: https://twobayslaundry.com.au
Email: hello@twobayslaundry.com.au
Phone: (03) 5911 7277